Privacy Policy

This Privacy Policy describes the general privacy practices of Entretien Mantain, operated by 9510-1887 Québec Inc., for services in Montreal, Quebec. It is provided for general business information and is not a substitute for legal advice.

We may collect information you provide through our website, Jobber forms, Client Hub, phone calls, email, SMS, or direct communication with our team.

We use trusted third-party providers to help operate the business. These may include Jobber and Client Hub, payment processors, analytics tools, website hosting providers, email or SMS tools, and other service providers needed to manage requests, communication, scheduling, quotes, invoices, and payments.

These providers may process information on our behalf according to their own terms, privacy policies, and security practices.

Our site opens in French. If you choose a language on our site, we save that choice in a cookie named mantain_lang, so our home page opens in that language when you come back. It is set only when you choose a language. It is a first-party cookie (it comes from our own site): it is used only to remember the language you chose, it does not track you, and it expires 1 year after your last visit. You can delete it in your browser settings.

Google Analytics is off until you agree to it. On your first visit, a banner asks whether you accept Google Analytics. Nothing from Google Analytics loads, and no Google Analytics cookie is set, unless you click Accept. If you click Refuse, or make no choice, it stays off and the site works the same way.

If you accept, Google Analytics uses cookies (named _ga) to count visits and page views and to tell one visit from another. It records the pages you view, how you reached our site, the type of device and browser you use, your approximate location (city or region), and clicks on our phone number, email address, and request buttons. We use it only to understand how the site is used and to improve it. Google signals and ad personalization are turned off for our site.

Google processes this information outside Québec, mainly in the United States, where it may be accessible to the authorities of those countries. Google Analytics keeps the details of each visit for 2 months. After that, only overall totals remain. The cookies expire after 13 months at most, or sooner if you delete them or withdraw your consent.

You can change your choice at any time with the Cookie settings link at the bottom of every page. We save your choice, its date, and the version of this policy in your browser (not in a cookie) for 6 months, then ask you again. If you withdraw your consent, the page reloads, Google Analytics stops loading, and we delete the Google Analytics cookies our site is able to delete. You can also block or delete cookies in your browser settings.

Our hosting provider, Vercel, also counts visits for us with Vercel Web Analytics, which does not use third-party cookies. It records information such as the address of the page viewed and an approximate location (city), and links the pages of one visit together for no more than 24 hours. Vercel processes this information outside Québec.

Our website and our app (app.mantain.ca) are hosted by Vercel Inc. Our website, our app and the chat on our website run on Vercel’s servers in Montréal. Chat messages then go to our AI provider, as explained under Website chat. Vercel’s network may still route or handle some requests outside Québec, including in the United States.

Each time your browser loads a page or contacts our app, Vercel records technical data (IP address, browser, address of the page requested, and time) in logs kept for no more than 30 days. The words you type in the chat are not written to these logs.

These logs, the Vercel Web Analytics statistics, and the data Vercel keeps about the use of its own service are processed in Vercel’s systems, mainly in the United States, where they may be accessible to the authorities of that country. Vercel also uses some technical data to run and protect its service, under its own privacy notice.

The chat box on our website is answered first by an artificial intelligence (AI) assistant, not by a person. It answers questions about our services and can help you make a request. A member of our team can read the conversation to follow up with you.

What we collect: the messages you type and anything you include in them (for example your name, phone number, email address, property address, or a description of the problem), the language of the conversation, and the date and time of each message. To protect the chat from abuse, your IP address is used to limit how many messages can be sent in a short time.

Why: to answer your questions, help you request a service, and follow up with you.

Outside Québec: to write its replies, the assistant sends your messages to our AI provider, Anthropic, which processes them outside Québec, including in the United States, where they may be accessible to the authorities of those countries. Please do not share sensitive information in the chat, such as banking or health information.

How long we keep it: we keep chat conversations for 12 months. If a chat led to a service request, it stays with your client file. We delete the IP address records used to limit messages after 30 days. Our AI provider, Anthropic, deletes the messages it processes within 30 days, unless its safety systems flag a conversation, which it may then keep for up to 2 years.

You can ask us at any time to delete your conversation, at info@mantain.ca or 514-717-0718.

Using the chat is optional. You can always reach us instead by phone at 514-717-0718 or by email at info@mantain.ca.

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of electronic transmission or storage is completely secure, but we work to limit access to information to those who need it for business purposes.

We keep information for as long as reasonably needed to provide services, maintain records, comply with legal obligations, resolve disputes, and manage business operations.

The person in charge of the protection of personal information for 9510-1887 Québec Inc. (Entretien Mantain) is Yaacov Revah, Founder. Contact him at info@mantain.ca or 514-717-0718 with any question, request for access or correction, or complaint about how we handle personal information.

We answer requests for access or correction in writing within 30 days.

In Quebec and Canada, you may have rights to access, correct, or ask questions about personal information we hold about you, subject to applicable law.

You can also withdraw, at any time, your consent to our use or communication of your personal information, subject to the law (for example, the tax and accounting records we must keep). To do so, contact the person in charge of personal information at info@mantain.ca or 514-717-0718. For Google Analytics, use the Cookie settings link at the bottom of every page.

For privacy questions or requests, contact Entretien Mantain at info@mantain.ca or 514-717-0718. Website: https://www.mantain.ca. Location: Montreal, Quebec.